Terms of reservation

Guarantee policy

A credit card guarantee or an advance payment is required to secure your reservation. The credit card will not be charged at the time of booking unless stated otherwise in the proposal. Payment is to be made at the hotel reception in Euro.

Rate types and the cancellation policy

Value Rate
This reservation requires a credit card deposit of the total amount of the reservation, which will be charged to your card. The card will be charged after you complete the booking process. In case of a failed payment, the reservation will be canceled with prior notice. The reservation cannot be canceled without penalty. In case of cancellation or no-show, the total reservation amount will be charged. Should a rebooking or amendment be made to a confirmed booking, the prevailing daily rate or original rate, whichever is higher, will apply for the same or different room type.

Semi-Flexible Rate
A valid credit card is required to secure your reservation and will not be charged at the time of booking. Payment is to be made at the hotel reception in Euro. The credit card will be charged only in case of late cancellation or no-show. We reserve the right to pre-authorize your credit card prior to arrival. In case of a failed pre-authorization, we may cancel your reservation with prior notice. Free of charge cancellation up to 5 days prior to arrival. For cancellations or modifications after that time, 50% of the total amount will be charged. In case of a no-show, the total amount of the reservation will be charged.

Flexible Rate
A valid credit card is required to secure your reservation and will not be charged at the time of booking. Payment is to be made at the hotel reception in Euro. The credit card will be charged only in case of late cancellation or no-show. We reserve the right to pre-authorize your credit card prior to arrival. In case of a failed pre-authorization, we may cancel your reservation with prior notice. Free of charge cancellation up to 3 days prior to arrival. For cancellations or modifications after that time, 50% of the total amount will be charged. In case of a no-show, the total amount of the reservation will be charged. The reservation cannot be canceled without charge. In case of cancellation or no-show, the total reservation amount will be charged.

Villa rental
A deposit of a minimum 50% of the total rental amount is required at the time of booking. The remaining balance is due 60 days prior to arrival.
In case the reservation is cancelled, the following cancellation charges apply:

• deposit is non-refundable
• for cancellations received 45 to 0 days prior to arrival, the total rental amount will be retained

All of the aforesaid fees will not apply in case of changing an accommodation unit, i.e. room type, and it must be confirmed by Jadranka turizam d.o.o. In case a guest finds a new user for the same reservation Jadranka turizam d.o.o. charges only the cost of replacement.

Check-in / Check-out

Room is available from 15.00 on arrival day. The room must be vacated no later than 11.00 on departure day.

At Hotel Bellevue and Boutique Hotel Alhambra, the room must be vacated no later than 12.00 on departure day.

The room will be guaranteed until 18.00. In case of late arrival, please contact the hotel reception desk. Otherwise, we can't guarantee the providing of the agreed services.

Prices

The valid price of the service shall be specifically described in the proposal received by the Online booking system or by the reservation centre. Contracted services can not be combined with other promotional offers or packages. In case of any changes or variations in booked services, the Official rates will be charged. For services that have not been used, no refunds are possible. Extra services not included in the price are to be paid individually by the guest and ordered on request at the moment of registration or paid for on the spot as agreed. We reserve the right to reject, cancel or modify reservations where it appears that the reservation contains or has resulted from a mistake or error.

Taxes

Residence tax:

• 1,50 EUR (January - March, October - December) per person per day
• 2,00 EUR (April - September) per person per day

Children up to the age of 12 do not pay the residence tax; children aged from 12 to 18 pay 50% of the residence tax.

Registration:

• 4,00 EUR per person, single payment

PETS

Pets are allowed in most of our hotels (except Vitality Hotel Punta & Family Hotel Vespera). The supplement for pet accommodation is:

• 30 EUR per day in Hotel Aurora, Kredo B&B, Diana B&B and Apartments Punta
• 60 EUR per day in Boutique Hotel Alhambra and Hotel Bellevue

When booking, the guest is required to provide information about the pet. Each pet must have a health certificate. The pet policy and the list of banned dog breeds are available here. By confirming the reservation, the guest automatically accepts full responsibility for the pet.

Booking confirmation and travel documents

A booking confirmation letter will be sent to a guest in written form, by email, fax or by post (as agreed) including the reservation number and confirmation of agreed services, in case a reservation is guaranteed with advance payment. Screenshots will not be accepted.

The guest's sole responsibility is to have all the required travel documents. In case a guest fails to produce a valid document and if Jadranka turizam d.o.o. suffered damage therefrom, a guest shall balance or lessen the bad effect of damage. In case of loss of documents, once the travel is in progress, any and all costs arising for issuing the document shall be borne by a guest. Jadranka turizam d.o.o. assumes no responsibility if any customs or police officers or any other country authorities deny a guest entry into their country.

Price changing

Jadranka turizam d.o.o. holds the right to change the price if exchange rate fluctuations force an increase of the price as agreed at the moment of issuing the prices (over 0,5 %) or changes of the partner fees. Notifications on price changes are to be made in person or in writing by the Jadranka turizam d.o.o. A guest may cancel the reservation without covering expenses of cancellation if an increase of the agreed-upon price amounts 10 %, no later than 48 hours upon receipt of the written notice. In case the cancellation has not been made in person or in writing by the guest within the said period of time a guest is considered to have agreed upon the price change. Prices shown are the result of an agreement between Jadranka turizam d.o.o. and its partners and may differ from the prices shown on the spot of the visited destination.

Categorization and description of accommodation

Offered accommodation shall be described in compliance with an official categorization effective in the Republic of Croatia at the moment of issuing the proposal, according to information received by Jadranka turizam d.o.o. and its partners. Jadranka turizam d.o.o. shall not be liable for any information received in person or in written form by the third-party other than services stated in the proposal. Jadranka turizam d.o.o. shall not be liable for any errors and omissions in the information provided by its business partners.

Hotel accommodation

Room arrangement shall be defined by the reception at the place of stay. Unless a guest hasn't specifically booked a room having extra facilities on request, he/she must accept any type of officially registered accommodation described in the proposal and the pricelist. A guest is not allowed to enter a room before 2 p.m. on the day of commencement of the service and is required to leave the room until 11 a.m. on the day of completion of the service. Arrivals later than 8 p.m. must be notified in advance unless stated differently.

Currency and customs regulations

Guests are obliged to obey the currency and customs regulations, as well as laws and other decree-level acts of the Republic of Croatia and other countries they are travelling across.

Claims

It is in the guests' interest to make a claim on the spot and immediately after the event that provoked the claim. In case the claim shall have no effect whatsoever the guest has to request a confirmation proving that the service failed to meet the agreed requirements. The confirmation must be enclosed with a claim made in writing within 8 days after tour completion. In case a guest fails to produce a claim in writing within the said period Jadranka turizam d.o.o. is not obliged to take it into consideration. In case a claim is made abroad a guest is required to respect the rules of putting in the claim, providing the confirmation on the spot and respecting the deadline for putting in the claim. It is the Jadranka turizam d.o.o. duty to lodge a written decision against the claim. Jadranka turizam d.o.o. shall only deal with claims that cannot be dealt with on the spot. During the said procedure, a guest shall irrevocably renounce the interference of any other person, arbitration of any other institution as well as release any information into media. Within the said period a guest shall also renounce the right of submitting charges. The highest amount of the refund for the claim can reach the amount of the part of the service for which the claim was made whereas it cannot include already used services as well as the full price of the package. A guest and Jadranka turizam d.o.o. shall try to settle amicably and to mutual satisfaction any disputes that might arise. Should they be unable to do so they shall refer to any such disputes to the County Court in Rijeka for final settlement. Applicable law shall be Croatian law.

Jadranka TURIZAM d.o.o. obligations

Jadranka turizam d.o.o. shall be responsible for the regular implementation of the services and offer a choice of those who provide the same in the capacity of the successful manager as well as for protection of the guests' rights and interests according to quality standards in tourism. It is also responsible to offer a guest the arranged services for a particular package or give an explanation due to incomplete or full failure to carry out the services. All the obligations described in the itineraries Jadranka turizam d.o.o. shall carry out as described except in case of force majeure, bad weather, or changed circumstances. If possible in such cases alternative services will be provided. Jadranka turizam d.o.o. is not obliged to offer the services that are not specifically described in these Conditions.

Guests obligations

Guest is obliged to fulfill the conditions personally in compliance with the regulations of the Republic of Croatia, as well as to obey House Rules in the hotel or other accommodation units and to cooperate with the representatives and provider of the service. A guest is solely liable for the damage he/she caused, especially if it is a result of noncompliance with the regulations and General Conditions described above. Any and all costs arising from the damage caused by a guest shall be borne by a guest at the hotel reception or any other place defined by an individual or legal person to whom the damage was caused.

Final Provisions

These General Conditions are subject to an Agreement between a guest and Jadranka turizam d.o.o. Unless otherwise stated in the proposal no alterations of any term of these General Conditions are allowed. A guest is required to confirm in person or in writing that he/she fully understands and accepts the General conditions of reservations described on this page.